Betjeel Privacy Policy

Betjeel (betjeel.com) places the highest importance on the privacy of its users. This Privacy Policy ("Policy") explains what personal information Betjeel collects, how it is used, who it may be shared with, and how it is kept secure.

This policy applies to Betjeel's website, mobile application, and all other digital services. By using our platform, you consent to the processing of your information in the manner described in this privacy policy.

We comply with applicable data protection laws and international standards. Keeping your information secure is our responsibility — and one we take seriously.

Betjeel may collect your information in several ways. Below is a detailed breakdown of the data we collect:

We only collect information that is necessary to provide our services. We do not collect unnecessary or excessive data.

Betjeel uses your information for the following lawful purposes:

• Account Management: Registration verification, login security, and account settings management.
• Service Delivery: For gaming, betting, payment processing, and bonus distribution.
• Identity Verification (KYC): To verify age, prevent money laundering, and ensure legal compliance.
• Customer Support: To address your complaints and inquiries.
• Security: To prevent fraud, deception, and unauthorized access.
• Personalized Experience: Game recommendations and offers tailored to your preferences.
• Marketing Communications: Sending promotions, bonuses, and updates with your consent.
• Legal Obligation: To meet the requirements of regulatory authorities.
• Platform Improvement: Analyzing usage data to improve service quality.

Betjeel does not sell your data to third parties. However, data may be shared in the following limited circumstances:

• Payment Processors: Approved payment gateways including bKash, Nagad, and Rocket receive only the information strictly necessary to process transactions.
• Identity Verification Services: With licensed third-party verification agencies for the KYC process.
• Technology Partners: Cloud hosting and analytics partners used to operate the platform, all bound by data privacy agreements.
• Legal Authorities: When required by court order, lawful government agency requests, or money laundering investigations.
• Business Succession: In the event of a company merger or acquisition, the new owner will be bound by this Privacy Policy.

Betjeel uses cookies and similar technologies on its website. Cookies are small data files stored in your browser.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect certain platform functionality.

Betjeel protects your data using industry-leading technology. Our security framework is structured across the following layers:

• SSL/TLS Encryption: Every connection is secured with 256-bit SSL encryption, ensuring bank-level protection.
• Data Encryption: All stored sensitive data is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): An additional layer of security for logging into your account.
• Firewall & IDS: Real-time monitoring to detect and prevent suspicious activity.
• Regular Security Audits: Periodic security audits conducted by third-party specialists.
• Staff Training: Only authorized personnel have access to data, and only to what is strictly necessary.

Betjeel does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: For the duration of account activity and up to 5 years after closure.
• Financial Transaction Records: Up to 7 years as required by legal obligation.
• KYC Documents: A minimum of 5 years after account closure.
• Gaming History: Full history for active accounts; 3 years after closure.
• Customer Support Contact: 2 years after resolution.
• Marketing Preferences: Until unsubscribed.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

As a Betjeel user, you have the following rights over your personal data:

To exercise these rights support@betjeel.comto send us an email. We will endeavour to respond within 30 business days.

Betjeel's services are intended solely for individuals aged 18 and above. We do not knowingly collect information from minors.

• Age verification is mandatory at the time of registration.
• Age is verified through the KYC process.
• If it is confirmed that data from a minor has been collected, the account will be immediately closed and all data permanently deleted.
• Parents or guardians can report an underage account to support@betjeel.com.

Betjeel reserves the right to update this privacy policy as needed. In the event of changes:

• You will be notified by email or via the platform before any significant changes take effect.
• The date of any changes will be noted at the top of this page as "Last Updated".
• Continued use of the platform after any updates will be considered acceptance of the revised policy.
• Previous versions are available upon request.

For any privacy-related questions, requests, or complaints, please contact our Data Protection team:

• Email: support@betjeel.com
• Subject: Send us a message with the subject "Privacy Request".
• Response Time: Within 30 business days.
• Live Chat: Click the chat icon at the bottom of the platform.

For more general enquiries, visit our FAQ Page View.